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  2. General Terms and Conditions of Sale (hereinafter referred to as the “GTCS”) of LILASCALE Poland Sp. z o.o. (hereinafter referred to as “LILASCALE”)

General Terms and Conditions of Sale (hereinafter referred to as the “GTCS”) of LILASCALE Poland Sp. z o.o. (hereinafter referred to as “LILASCALE”)

v.1.01 effective from 01.01.2026

  1. Scope of Application
    1. In the case of sales of LILASCALE products to business customers purchasing products as part of their business activities who have not entered into a General Partnership Agreement with LILASCALE Poland Sp. z o.o., only these General Terms and Conditions of Sale (GTCS) shall apply, even if, in an individual case, LILASCALE has not objected to different purchasing terms proposed by the Customer. By accepting the products, the Customer shall be deemed to have accepted these GTCS unconditionally, even if the Customer has previously objected to their contents. Any deviations shall be effective only with the express written consent of LILASCALE. These GTCS shall also apply to all future transactions between the Customer and LILASCALE.
    2. In the case of sales of LILASCALE products to Business Partners, the terms of the General Partnership Agreement shall apply together with these GTCS, even if, in an individual case, LILASCALE has not objected to different purchasing terms proposed by the Customer. By accepting the products, the Customer shall be deemed to have accepted these GTCS unconditionally, even if the Customer has previously objected to them. Any deviations shall be effective only with the express written consent of LILASCALE. These commercial terms shall also apply to all future transactions between the Customer and LILASCALE.
  2. Offers and Order Fulfilment
    1. LILASCALE offers are subject to change. LILASCALE reserves the right to adjust prices if, after conclusion of the contract, there is a change in costs affecting the price of the products. At the Customer's express request, justification for such a change may be provided. Information concerning prices and delivery given verbally by LILASCALE employees is for information purposes only and is not binding.
  3. Shipping and Transfer of Risk
    1. Unless otherwise stated in the order confirmation, delivery from the LILASCALE warehouse shall be made on EXW terms (Incoterms). Shipment of the ordered products shall be at the Customer's cost and risk.
  4. Warranty, Statutory Liability for Defects and Complaints Regarding Order Fulfilment and Delivery
    1. LILASCALE provides a warranty for the products sold under the terms made available on the website www.lilascale.pl.
    2. Statutory liability for defects in the purchased products is excluded.
    3. When receiving a shipment containing the product from the courier, the Customer should verify, in the presence of the carrier, that the product has been delivered in full and without damage. If the product has been destroyed or damaged by the carrier, a damage report must be prepared and LILASCALE must be informed immediately.
    4. The Customer is obliged to prepare a shipment damage/loss report in accordance with the carrier's requirements at the time of receipt and to provide the report to LILASCALE no later than 24 hours after receipt of the shipment. Failure to prepare the report or failure to submit it within this period shall exclude any liability of LILASCALE for incomplete or damaged products. Preparation and submission of a shipment damage/loss report does not guarantee acceptance of the complaint, which is subject to the carrier's decision. The Customer will be informed promptly after LILASCALE receives the carrier's decision.
    5. The Customer is entitled to refuse acceptance of the ordered product if its packaging raises any doubts as to the completeness of the shipment (for example, where the package has been sealed with courier company tape or tape other than original LILASCALE tape) or indicates possible damage (for example, a damaged or wet carton).
    6. Irrespective of the preceding provisions, the Customer is obliged to inspect the delivered goods in terms of quantity and quality within a strict period of 3 (three) business days and to submit any delivery complaint to LILASCALE, specifying any shortages, defects or incomplete products. Failure to comply with the 3 (three) business day period shall exclude LILASCALE's liability for shortages, defects or incomplete products. If the purchased product has a defect for which LILASCALE is responsible, LILASCALE reserves the right to remedy the defect or make a replacement delivery under its own terms.
    7. In particular, LILASCALE shall not be liable for any loss of profit or other financial losses incurred by the Customer as a result of the circumstances described above.
  5. Delivery Times
    1. LILASCALE will make every effort to fulfil orders within 5 business days from the date of order confirmation.
    2. The delivery time may be extended in exceptional circumstances, such as during holiday periods, in which case LILASCALE will inform the Customer.
    3. The delivery times specified in this section are indicative and must be agreed individually with the Customer in each case.
  6. Payment, Set-Off and Retention
    1. Unless otherwise stated, all prices quoted in offers, contracts or commercial documents intended for business customers are net prices and are subject to VAT at the applicable statutory rate.
    2. In the event of late payment of a VAT invoice, the Customer shall be obliged to pay statutory interest applicable to commercial transactions.
    3. If LILASCALE proves that the damage resulting from late payment of a VAT invoice exceeds the amount of accrued interest, LILASCALE shall be entitled to claim additional compensation.
    4. If, after confirmation of an order, circumstances arise that cast doubt on the Customer's creditworthiness, in particular based on information contained in public registers or obtained from business information agencies, LILASCALE shall be entitled to fulfil current and future orders only against an advance payment or full prepayment.
    5. The Customer may not set off counterclaims. The Customer shall also have no right to retain property belonging to another party on the basis of disputed counterclaims.
  7. Retention of Title
    1. The delivered goods (goods subject to retention of title) shall remain the property of LILASCALE until the purchase price, together with the applicable VAT, has been paid in full.
  8. Information and Advice, Internet
    1. All written or verbal information concerning the suitability and possible applications of goods offered by LILASCALE is provided to the best of our knowledge. The Customer should independently verify, through its own testing, whether the products are suitable for the intended purpose. Information contained in brochures, technical documentation and on the website is subject to errors and technical changes that do not reduce the overall functional value of the product, as well as possible colour variations. Furthermore, the data provided therein represents average values. Specifications may be changed without prior notice to the Customer.
  9. Individual Agreements
    1. Individual agreements shall take precedence over these GTCS.
  10. Miscellaneous
    1. Failure by LILASCALE to exercise any of its rights shall not constitute a waiver of those rights. The invalidity or unenforceability of any individual provision shall not affect the binding nature of the remaining provisions of these GTCS.
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