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  2. Warranty Terms

Warranty Terms

The following warranty terms, available at www.e-lilascale.pl, together with the relevant proof of purchase (invoice or receipt), constitute a warranty document within the meaning of Article 577² of the Polish Civil Code.

  1. Lilascale Poland Sp. z o.o., entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw, XIV Commercial Division of the National Court Register, under KRS number: 0001189806, Tax Identification Number (NIP): 5223344822, REGON: 542522730, with share capital of PLN 600,000.00 – hereinafter referred to as the GUARANTOR – acting as the importer and representative of the manufacturer Changzhou Lilang Electronic Co. Ltd., provides a warranty for the LILASCALE-branded PRODUCTS sold in accordance with the following terms:
    1. The PRODUCTS are covered by warranty for a period of 24 months from the date of sale to the end user (the WARRANTY PERIOD), but no longer than 30 months from the date on which the PRODUCT was released from the GUARANTOR’s warehouse.
    2. PRODUCT components subject to normal wear and tear, as well as rechargeable batteries supplied with the PRODUCT, are covered by warranty for a period of 12 months from the date of sale to the end user (the WARRANTY PERIOD), provided that this period may not exceed 18 months from the date on which the PRODUCT was released from the GUARANTOR’s warehouse.
    3. Disposable batteries supplied with the PRODUCT are not covered by the warranty.
  2. The warranty set out in these Warranty Terms covers physical defects in the PRODUCT disclosed during the WARRANTY PERIOD, provided that such defects arose from causes inherent in the PRODUCT at the time of sale.
  3. During the WARRANTY PERIOD, the GUARANTOR undertakes to remedy defects in the PRODUCT free of charge, provided that:
    1. The disclosed defect does not constitute damage resulting from improper use or storage;
    2. The PRODUCT shows no signs of interference with or modification by unauthorised persons, and in particular the warranty and/or verification seals have not been tampered with;
    3. The PRODUCT has been delivered to the GUARANTOR’s Central Service Centre or to an Authorised Service Partner designated by the GUARANTOR. The use of the original packaging is recommended. If the original factory packaging is not available, the risk of damage during transport shall be borne by the person entitled under the warranty.
  4. A defect must be reported in accordance with the procedures described on the GUARANTOR’s website: www.lilascale.pl. Failure to comply with these guidelines may result in rejection of the warranty claim or additional costs being charged to the person entitled under the warranty.
  5. Warranty repairs shall be carried out as quickly as reasonably possible, but no later than within 14 business days from the date on which the PRODUCT is delivered by the person entitled under the warranty to the GUARANTOR’s Central Service Centre or to an Authorised Service Partner designated by the GUARANTOR. In justified cases, this period may be extended to 28 business days, in which case the GUARANTOR shall inform the person entitled under the warranty.
  6. The warranty does not cover damage caused by external factors beyond the GUARANTOR’s control, such as mechanical damage (e.g. a load falling onto the weighing pan), contamination, flooding or liquid ingress, atmospheric phenomena, improper installation or operation, leakage from rechargeable batteries or disposable batteries, the use of consumables other than those recommended, or use contrary to the intended purpose, including the use of accessories other than those recommended by the GUARANTOR. The warranty also does not cover normal wear and tear of the PRODUCT.
  7. The warranty does not cover activities specified in the operating instructions or activities normally forming part of standard operation, such as installation, programming, maintenance, replacement of rechargeable batteries or disposable batteries, etc.
  8. Unauthorised repairs, structural modifications and, in particular, tampering with service and/or verification seals shall result in loss of warranty rights.
  9. Neither the GUARANTOR, the GUARANTOR’s Central Service Centre nor an Authorised Service Centre shall be liable for losses resulting from improper operation of the PRODUCT, including in particular loss of data, loss of revenue or profits, incurred costs or other losses not expressly specified herein.
  10. Neither the GUARANTOR, the GUARANTOR’s Central Service Centre nor an Authorised Service Centre shall be liable for the timely performance of warranty services in the event of unforeseeable events constituting force majeure.
  11. In matters not regulated by these Warranty Terms, the relevant provisions of the Polish Civil Code shall apply, in particular Articles 577 to 582.
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